One the transaction has been fulfilled, there are a few additional things to consider such as reviews or handling disputes. Typically, you can wait on these until after you’ve gained some traction, but it’s useful to think through the implications as you’re building your initial product. Below are some things to think about.
It is important to think carefully through the situations where deals can go wrong on your marketplace. You can try to mitigate the risk as best you can, but there will inevitably be some sort of problem that comes up, whether that’s sellers not fulfilling their orders, things getting lost in transit, or miscommunications. There are a few tactics to consider:
Aside from ratings and reviews, you may want users to benefit from using the platform and completing purchases. This can help with stickiness and keeping people on your platform. There are two forms of this: