Once the match between buyer and seller has been made, the terms have been agreed upon, and the payment has been sent, the next step is for the seller to fulfill their promise. It’s common that this part of the process happens offline, whether that means shipping the physical good, performing the service, or allowing for the asset rental to take place. Your marketplace should help with the fulfillment and tracking to make sure everyone is on the same page and to ensure buyers are receiving what they paid for.
While it’s common for the fulfillment to happen offline, it’s helpful for you to understand when the good or service actually reaches the buyer, since that can affect other features such as tracking, notifications, or payouts. Based on this, you can include additional features to help the sellers fulfill their transaction and notify buyers or request feedback. Common options include:
While the role of the app in fulfilling the good or service delivery can vary a lot based on what’s being bought, a key part of every marketplace is ensuring transparency to both sides in order to preserve trust and confidence. Users can get anxious if they aren’t sure where their order is or if the service will be performed. Below are some examples of communications you may want to incorporate on your platform.
Fully completing a transaction is an important milestone for any platform. This happens when the product has been received or the service has been fulfilled. The more clearly you can mark the end of the process to all parties, the lower the risk of some sort of issue that could result in poor reviews or lost revenue. Below are a few options for how platforms handle this.